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#151
07-11-2013, 12:08 AM
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Quote:
conversation at the CBP field office in NJ - "what's in that crate?" "looks like columbians are smuggling some coke in" "ok, lets hold it... what is in this crate? "it says 'engine for a BMW'" "where is it coming from?" "comes from germany, shipper is BMW, receiver is BMW dealer" "BM- who?? what do you mean, 'engine'? the other day i saw a container full of transmissions. are they trying to smuggle a car piece by piece and avoid paying custom dues? HOLD THIS SHIPMENT TOO!! and hold ALL shipments from this BM-whatever get-up... probably a fly-by-night operation" 
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#152
07-11-2013, 12:13 AM
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dude, you really need to get yourself a legal advisor that will advise you on your legal rights and their legal obligations... i can perfectly understand the hardship, the difficulties that are encountered on this long issue - but at this point, they are simply taking you for a fool... this is where i draw a line - i am nice, but i am not a fool...
you need to show them that you got some teeth, and that you have a bite - they need to come up with REAL answers, or you will bite some heads off... your saga is well documented with the time stamps on this forum, i would think you got some additional documents in your posession - it is time to take them, if not to a court, at least to an ombudsman - are you a member of the BMW CCA? they do have legal representation for the members who have issues with BMW dealers or the corporate.
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#153
07-11-2013, 12:46 AM
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At this point, I would at least contact BMW NA to see if they are even aware of this. I am sure someone must be asking questions as to why a $30K new engine is being shipped out of Dingolfing.... that is if it is fact.
This is out of order on the Dealership's part. I once had a Land Cruiser - bought new in 2001. One day, the rear view mirror literally fell off while I was braking and it swung and hit the wind-sheild cracking it. It was about 7 PM when this happened. I drove immediately to the Dealership - of course the Service Department was closed. Anyway, I asked the Sales Manager on Duty to help me out with a loaner at least for the night till I can come back to talk with the Service Department. He response was that 1 - He couldn't help me. 2 - It wasn't their problem. 3 - I was not allowed to leave the car there. 4 - Who did I think I was, that this wasn't afterall a Lexus or something. I arrived there calm, but his whole attitude made me blow my stack. I parked the car sideways in their driveway, called a cab and was ready to leave. I told him I would see them tomorrow.... and that Good Lord help whoever tried to tow the car out of there. I made the point to him that I had purchased one of their most expensive cars - from that very dealership and it was now broken and his response to my problem was beyond unacceptable or outrageous. The Finance Director happened to be around that night and stepped in and allowed me to park the car in the back by the Service Department and arranged a car for me that night. Well... in the long run, they replaced the windshield which then led to a severe water leak which then led to 2 months of no car for me, which then led to Toyota Corporate getting involved and sending out Engineers to look over the car and six months of my Lease payments covered by Toyota / Lexus Financial, and a semi re-build of my car. Don't let them take your patience for granted. It's time to bare your teeth!
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#154
07-11-2013, 08:47 AM
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IIRC, he was contacted by a BMWNA rep at some point. It seems like they DID know about his issue with that particular dealer. However, they have NOT really got involved in this case yet. It's time to make them to, if I were him.
__________________
 00 E39 DINAN S1 //M5 (82k miles) 06 E53 DINAN 4.8iS, born 2/18/2006 (126k miles) http://www.xoutpost.com/bmw-sav-foru...s-my-dslr.html 90 Straman Z32 TwinTurbo Convertible, (1 of 44 ever made) 5 speed, 444rwhp/451rwtq 01 360 Novitec Spider F1 (26k miles)
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#155
07-11-2013, 09:17 AM
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How much you wanna bet the dealer will slap us all with a C&D letter faster than they will have the motor in their shop?  
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2011 E70 50i M Sport Exterior: Alpine Weiss III Interior: Nevada PACKAGES: . 
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#156
07-11-2013, 09:32 AM
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so, if I say, that there is a long-standing member on the forum who claims that he had his truck serviced for oil change by a Blah Blah dealer and due to a mistake by the technician, the engine hydrolocked and seized, and that the dealer in 4 months has not resolved the issue - you are stating this to the best of your knowledge, and this statement is protected under the Bill of Rights... you let the reader draw conclusions, even though it was your intention in the first place to flame the dealer... it is similar to the can of beer in brown bag - everyone knows that you are drinking beer in public, (which is illegal in many US jurisdictions) but it is covered, law is upheld and everyone is happy... I still think that the OP needs to show that his patience has limits... unless, it is limitless and he is ok to wait for a couple of years... Which I don't think is the case... you need to be a member of the BMW CCA for the help from them: Member Privileges
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#157
07-17-2013, 03:09 PM
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here is some info that was just posted by Able Truck. the thing of interest is a ID tag attached to the engine - if is a NEW motor, it has letter N at the end, and a reman has letter A. so, when and if you get an engine from the customs, you might want to check the metal plate attached to the engine. see page 39 from the document that was posted. it has pictures that did not paste here...
Engine Displacement Identification N = New engine
In technical literature usually only the group of 3 digits that follow the basic engine code is utilized for engine identification. These digits identify the required fuel type of the engine and it’s displacement. Engine displacement can always be determined by the engine specification plate. This plate is stamped onto the engines in various locations. There is a lot of information included in this identification plate. The breakdown of the information on this plate is as follows: powerplant Identification Number 30 8 S 1 11 A Digits 1-2 are the displacement value of the engine: 30 = 3.0 Liter Digit 3 is the number of cylinders: 8 = 8 Cylinders Digit 4 is the engine concept: D = Diesel (naturally aspirated and direct injection) E = Fuel injection K = Catalytic Converter (M10, M20, and M30 engines only) S = 4-valve technology T = Turbo (gasoline and diesel versions) V = Carburetor Digit 5 is a differentiation index: Digits 6-7 are the variant numbers: Digit 8 is the identification for the engine: A = Remanufactured engine
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#158
07-28-2013, 05:55 PM
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UPDATE: If you haven't been following the thread, here is my latest update, I am taking my issue to the local press and to "Get Jesse" on this matter. I have typed up the entire story with everything that has taken place. Wish me luck!!
On the morning of April 2nd, 2013 at approximately 9:20am, I took my 2005 BMW x5 4.8is SUV to BMW Northwest in Fife Washington for a routine oil change service. After about 45minutes I noticed them take my vehicle away for the multi-point inspection. After an additional 10 minutes they came back and pulled my vehicle into the shop to begin the oil change. After approximately one hour, I was notified by the service advisor that there was a problem with the oil pumping unit that injects new oil into engines during servicing. The machine had shut off unexpectedly and there would be a delay, as they needed to turn the pump back on, finish the oil change and have my vehicle washed. After another 30 minutes I watched as they backed my vehicle out of the shop and I couldn’t help but notice blue smoke that billowed out of my exhaust before my SUV disappeared around the end of the building. About 45-60 minutes later, the service advisor notified me that he needed to put me into a loaner car because the technician had accidentally overfilled my engine with an excessive amount of oil and that they needed to drain the overfilled engine, and refill the oil to the recommended level. He checked me into a loaner car and I headed home, somewhat confused about why it would take so long to simply re-fill my oil. At 4:00pm, after not hearing from the dealership all day, I contacted the service advisor who informed me that the technician was still working on my vehicle. He also informed me that they have drained and refilled the oil to the proper level, however when the technician turned over the engine my vehicle made a really “nasty” noise. He told me that the tech was going to run a few tests, pull the plugs and he would call me back soon. Just after 5:00pm the service advisor contacted me with the horrifying news that they had pulled the plugs and turned over the engine again and it was making a lot of rattling and clinging inside the engine so the technician immediately turned off the ignition. The technician then pulled the belt to turn the engine manually and discovered that the entire lower half of the engine was seized. The service advisor apologized numerous times about the situation, and promised that BMW Northwest would make it right, even if that meant replacing the engine. On April 3rd, 2013 I received a call at work around 10:30am from the BMW Northwest service manager, Ingell Pallumbi, who apologized for the terrible mistake and inconvenience, and told me that the loaner car, a 2013 328i coupe, was mine to drive until this situation is resolved. He stated that he needed to contact their insurance company and open a claim on this crisis in order to fix it. He told me to just keep filling up the tank on the car and he will make good on this issue, again apologizing greatly. On April 5th, 2013 at about 11:00am I received a phone call from the service manager with the news I never would have expected; the insurance company has made a decision to TOTAL the vehicle, and offer me a cash settlement of about $23,000. Due to the insurance companies LOW offer, I refused to accept my vehicle as totaled, so I sent supporting documentation in the tune of over 50 pages to support a much higher value, and the insurance company then agreed that the vehicle was worth repairing, and agreed to replace the motor. ABOUT MY VEHICLE: I had just recently purchased the vehicle seven months back, in August of 2012, for $28,500, and have invested nearly $3500. The vehicle is rare, and a one of a kind, with only 45k miles on it at that time. It is not a standard X5, this one had the late 2005 larger motor, a 4.8is. The 4.8is was offered for less than 2 years in select models. This was the largest engine produced for the x5 with race car like horse power and torque that no SUV in its class could match. This vehicle was also offered with 4 corner self-leveling airbag suspension for ultimate ride comfort. Along with the rare mechanics of the vehicle it is fully loaded with every option available making this SUV stand out from the competition. I find it ridiculous that I had to prove to the insurance company that my vehicle does not meet the requirement of being totaled. They disclosed that they were rating my vehicle based off the blue book trade in value of $19,900 when the cost of the engine was $24,000 (Why the insurance company would only give me trade in value for my vehicle is ludicrous). After a quick look on the internet to see the market price of my vehicle in similar condition proved that my vehicle cost and is worth much more than the $19,900 that she quoted me. For example, a 2006 x5 4.8is with 100k miles was selling for $23,000. A 2005 x5 4.8is with 120k miles is selling for $19,750. A 2006 x5 4.8is with 70k miles is selling for $26,000. These prices are based on supply and demand. The fact is that there are very few in existence; these SUVs are favored with a large fan base that is trying to get their hands on one. Once we proved the market for these SUV’s I then brought forward the amount of money that I invested in my SUV to bring this vehicle to a top notch personalized car of my dreams which amounted to the tune of $3500 in upgrades which included the replacement of my entire suspension to brand new with lifetime warranty (due to BMWs Air Suspension having chronic problems with users). After all the documents were provided and proved, the insurance company pulled back their claim to total my vehicle. They decided on plan B, which is to replace my motor with a used motor. After searching online they found the alternative was to replace my engine with a used motor from a junk yard in Texas called Ronda Auto Parts. This early in the game we chose to accept the offer for an engine with 47k miles on it. BMW Northwest sent Ronda Auto Parts a check for the cost of the engine which covered all the costs to expedite shipping. After the deal was made I chose to contact the yard in Texas and check up on the engine that we have ordered which includes running the VIN number on CARFAX to find out the vehicle history. When I called down to Ronda Auto Parts I inquired on the engine that was purchased from BMW Northwest and they confirmed it. They then gave me the VIN upon request. After I ran the VIN number that they gave me it appeared that they gave me a VIN for a motor out of Washington (the state in which I live) that had the last odometer reading of 98k miles and failed emissions twice. I immediately called back in thoughts that this was an error and I could not get ahold of them. After emails, text messaging and voicemail messages they did not call me back. I waited until the following day and made the call once again. This time I got through to someone and began to confirm the correct VIN number. Their reply was, “that is the correct VIN number,” I explained that the engine we ordered was supposed to come out of Texas, not Washington. The employee began to tell me that they found one in Washington because it would cost too much to ship the engine we ordered to Washington, so they were going to drop ship one, I explained that I will not accept any engine other than the one we ordered. (The employee began talking to someone in the background) He then told me, “Have the person who ordered the motor call us, we cannot give out any information to anyone other than the person who ordered the engine.” He then ended the call. I then contacted the service manager at BMW Northwest to fill him in on what took place with my phone call. The service manager assured me that he will get to the bottom of it. 20 minutes later I received a phone call from the service manager telling me that the engine is being shipped from Texas as originally planned and that he wasn’t sure who I spoke with or if what they were telling me was valid. Again he told me to rest assure that everything is fine and to trust him because he’s been doing this for a long time. With the nasty pit in my stomach I decided to make a trip down to BMW Northwest and speak with the service manager face to face. I explain to him that he is being manipulated by the supplier, and he needs to get to the bottom of it now and find out why I was given false information and request documentation on the shipping location and tracking number. By doing so the service manager made the call down to the Ronda Auto Parts and requested the information. At that time the service manager had to hold the phone away from his ear as the employee on the other end of the line was yelling into the phone in frustration. The employee began saying that I the owner is making problems by contacting them for information. After defending my right to ask and request information the service manager repeatedly asked the employee or supervisor where the engine is coming from and finally got an answer of California. The service manager began asking the employee why he is being sent a different engine when he had paperwork proving the purchase for an engine out of Texas. The employee mentioned to the service manager that the cost of shipping was too steep so they are sending an engine from California. The service manager explained that they paid the full amount to cover all costs to get the engine but the service manager accepted the engine from California. I tried to deny the engine but the service manager gave us the impression to trust him once again. He also stated that if the engine does not look in good shape he will return the engine. He told me that this isn’t his first ball game and these are baby steps to getting a new engine. At this point, I requested that no engine is to go into my vehicle without proper documentation with a VIN number attached and records showing the vehicle history and mileage, the service manager agreed. Two weeks later the engine arrived with no markings, no documentation and no information as to whether or not it was a good, bad, used, new, or a stolen motor. Due to the facts surrounding the motor, we rejected it, and would not agree to have it installed. BMW Northwest then tried to return the motor to the place that they purchased it and the company would not accept a return and would not refund BMW’s money. That engine is now sitting at BMW collecting dust. It was back to the drawing board, and I requested that BMW simply rebuild my motor. Once again they turned to the insurance company to request funds to do the job. After 3 weeks of waiting for the insurance company to do the paper work on this issue they gave BMW Northwest the amount they were willing to pay for a rebuild. BMW came back to me with 2 options, either I pay $1750 to have BMW Northwest rebuild my motor with a 2 year warranty in which they are meeting me half way from the price of $3500 that the insurance company would not cover, or, I allow them to remove my motor and have it sent down to Bavarian Auto Recycling in California for a total engine overhaul with no money out of pocket and a 5 year portable warranty based on information printed on the company’s web page. I agreed to have my engine rebuilt in California, as I could not afford to pay the $1750 for them to rebuild the motor. (It is ridiculous enough that I went in for a $100 oil change and they would even ask for $1750 out of my pocket to fix their mistake.) I was promised a maximum 3 week turn around including engine shipped and engine received. The Insurance Company said that this company comes highly recommended and they do fast work with minimal turnaround time. Plan C is underway and I couldn’t help but remember hearing something about that company’s horrible customer service from the forums that I attend. I did a little research and learned that they are the worst at keeping their word and making deadlines. I chose to make a call down there to check on their rebuilding options and the amount of time they claim it takes to rebuild an engine. The employee stated that they no longer offer rebuilds and they shut down their rebuilding portion of the company. Again I went back to the forums and read that they are liquidating and selling off their equipment and are closing the doors on their rebuilding department. I contacted the Service manager and explained my new found information and again I was told not to worry. He explained his years of being a service manager and that he has it all under control. The Service manager explained that this company comes highly recommended by the insurance company and they are used all the time. I contacted the service manager later that week and checked to see if my engine was shipped. I was informed that my car has now been put on the back burner because during this process another car came into the shop with engine problems (probably under warranty) and was taking up the engine lift bay, so as soon as they are done with that car they will lift my car and remove the engine. After three weeks the car was finished and they informed me that they are moving forward on the engine removal. On 6/10/2013 I was contacted by the service manager who proved my claims to be correct. After my engine was pulled and they had it on a pallet ready to ship out, BMW learned that the company changed their terms on the rebuild and wouldn’t have the engine back for 3 months minimum. Frustrated while talking to the service manager, he gave me another option which is to receive a used motor, and do an engine swap without a warranty. At this point, that offer was completely unacceptable. [Here is a quick recap of the situation: • I took my nearly new SUV in for an oil change, and they seize my engine • The Insurance Company tried to total my SUV with a cash settlement that was less than what I owed on my vehicle. • I had to prove the value of the SUV to prevent them from totaling it. The insurance company pulls back their total claim and decides to pay for a used engine from Texas. • We order the engine with a 90 day warranty and the company pulls a bait-and-switch to save money and make out on the deal. After I catch them red handed I am now receiving an engine from California. The engine arrives with no markings or information so I reject the motor in return BMW tries to send the engine back to get their money back and the company in Texas refuses the refund. • BMW sends in a quote to the insurance company to rebuild my motor. The insurance company spends 3 weeks deciding the value and worth for a rebuild. • BMW asks me to cough up $1750 to have them fix their mistake with a 2 year warranty on a rebuilt engine by BMW Northwest. I refuse the pay out $1750 and they give me the option to send the engine to California for a total engine overhaul with a 3 week turnaround and a 5 year portable warranty. I accept the deal. • My car sits for an additional 3 weeks while another car has moved in front of mine on the engine lift bay. • BMW finally preps my vehicle and removes the engine and gets it ready to ship when the company changes their terms and informs BMW that the job will take 90 days minimum to complete. • BMW cancels the rebuild and offers me another used motor] On 6/11/2013 after a long talk with the service manager explaining that I refuse to take a step backwards in this process and that the bottom line was that I want a brand new motor, he completely agreed. He found two brand new factory remanufactured engines left in the entire database, one in the USA and one in Germany. He tried to get his hands on the one located in the USA and that plan failed. He the attempted to get the one in Germany and that plan was successful. He promised us that the engine will be shipping out on the 17th of June 2013 and should take a couple weeks. After a few of weeks passed we still did not have the engine. Just before the 4th of July, I contacted the service manager and asked for an update on the progress of my engine, he said that they still have not received it and that there was an issue with customs and that he has several parts on order for several vehicles that are delayed due to this, but it should be shipping out soon and that he would update me after the holiday. He also offered to do other work on my car while it was there so I took him up on the offer. I did want to replace a part and he quoted me for the job. After a bit of prying for him to lower his price and match another shops price he asked that I provide a statement of the quote. I e-mailed him a statement and awaited his reply. On 7/9/2013 I hadn’t received any update on the situation or an e-mail back. I called down to BMW and asked for the service manager by name and I was told that he no longer works there (but they will not tell me where he went or why he changed position, if that is really what happened) and that there is a new service manager to take his place; would I like to speak with him? I got on the phone with the new service manager Kyle Canalizo and introduced myself and explained who I am. The new service manager seemed to be up to speed on the situation and explained to me that they are doing everything they can to locate the engine and get it shipped to their shop as soon as possible. I brought up the conversation that I had with the previous service manager about replacing a part for a specific price and he told me to bring it in and he would take care of it. On July 10th 2013 I showed up unannounced to drop off the part that I would like replaced and asked for the service manager. After a minute the new service manager Kyle came out and introduced himself. I asked the service manager if I could see my SUV and he replied, absolutely. I then asked him where it was and he turned to one of his techs and asked him where they put it (for whatever reason the “service manager” didn’t know where my SUV was). The tech explained that it was at the end of the shop outside. We walked through the shop toward the very end which is outside on the street side against the wall (I was under the impression throughout this whole ordeal that my SUV was parked inside protected from the elements). I walked around my SUV to notice that it still hasn’t been washed and that it has had the blistering summer heat on it every day. I also couldn’t help but notice the tire on the front right was completely flat with the rim touching the ground. When I asked the service manager why my tire was flat, the tech jumped in and said that they have been pumping it up and it keeps going flat. I asked why I wasn’t contacted about this issue and been made aware and the tech did not have an answer (when I brought my SUV in for the oil change the tires did not have any issues). The service manager and I spoke for a little while about the engine issue and he explained to me that AGA BMW in Germany had to get the engine shipped to them and then have it shipped here to the USA and it needed to go through customs which can take some time especially because their “systems” have been having issues. (Now, what I do not understand is how a company like BMW who ships products in and out of the USA and Germany daily is having such a hard time locating and shipping my engine. Not to mention that they deal with customs so regularly, why is this becoming an issue now?) After I finished the conversation with the service manager about the engine, I made a comment, “now you know I expect my SUV to be fully washed waxed and detailed when I get it back, right?” The service manager told me, “don’t worry, you will be getting all kinds of goodies.” “At the end of this you will come out smelling rosy.” Throughout that day I couldn’t help but be concerned about the flat tire I had. I have been planning a trip to eastern Washington which is about a 4 hour drive and now I have been made aware that I need new tires. I expressed my concerns to the service manager about the tire and read that flat tires can develop bulging walls from the rim pressing down on the tire along with flat spots from sitting for extended periods of time. If there was anything I could do about fixing a leak in the tire, I can’t anymore because the tire was ruined. I requested that the service manager come up with a solution on the matter and he said he would replace that tire free of charge, but only that tire (that means I would have two completely different tires on my SUV which would contribute to uneven wear, I know this, and I’m not an expert). He then explained to me that because I have chrome rims, they do deteriorate over time causing pits that promote leaking (bare-in-mind that these are factory rims). He quoted me for the same rims in silver not chrome for $600 each for the back and $500 each for the front, not including tires. I was then able to work out a deal with the Service manager who gave me a deal on a package of wheels and tires for $1400 as compensation for all my troubles. 4 months have now passed and I have not had my SUV for all of spring and now almost all of summer. The service manager again tried to get me to consider a total offer for my vehicle after all this because he can’t get any answers from the people above him. It is clear to me that he apparently hasn’t read the notes from the previous service manager who had already tried to go in that direction. He informed me of his contact out at BMW NA named Nick who is helping to deal with this issue but has yet to have any answers for him. In the meantime I am again left completely in the dark and I am waiting on a hope and a prayer that we can get answers soon. My last 4 cars have been BMW’s and I come from a family that owns BMW’s. It is very upsetting that I am left asking myself many the following questions. • Why does a car with the reputation of the ultimate driving machine have the worst customer service? • Why have I invested 8 years driving these cars with the impression that a luxury car company would stand behind their work and products to find that the company only cares about not losing money instead of how to make a customer happy? • Why does BMW turn to their insurance company for answers instead of making customer service related decisions? • Why did I feel that if I didn’t contact the dealership for an update then I would never be contacted? • Why do I find that I am the inconvenience here and every time I spoke with the service manager he would end the conversation with, Trust me, I want your car out of my shop. • Last, what incentive do I have to ever purchase another BMW or recommend this BMW to friends and family in the future, when this nightmare has never had a positive turn of events?
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Last edited by Bnagy4.8; 07-29-2013 at 03:04 AM.
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#159
07-28-2013, 06:32 PM
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I have followed your Thread from Hell...
not much new there, as in you are still being danced around and literally on their back burner, in terms of that dealer's caring or concern. I would edit your story before sending it off the 'the press': include some visible paragraphs, a better time line, (maybe bulletized), and a current state of affairs vs the emotional side... Just my 50Cts. GL, mD
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Ol'UncleMotor From the Home Base of Pro Bono Punditry and 50 Cent Opins... Our Mtn Scenes, Car Pics, and Road Trip Pics on Flickr: http://www.flickr.com/photos/4527537...7627297418250/ http://www.flickr.com/photos/4527537...7627332480833/ http://www.flickr.com/photos/45275375@N00/ My X Page 
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#160
07-28-2013, 07:52 PM
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I absolutely will be editing it. I just wanted to post it here as a full episode to the drama that is taking place. needless to say I am taking the thumb out my a$$ and am going loud and proud. Ive waited for this point to come and now I have enough info and enough evidence to write up a nice hefty complaint that will attract all the news media's. I can only hope that this will get my car back faster. I spoke with what seems to be the CEO of BMW north America and she is now involved. They better have answers real quick. The story posted is just the facts, I have more drama to add and more time stamps to post. Ill be editing it all week and ill post the final draft here. for now though its an update long over due. I will be adding more the very end soon im waiting on the dealer ship to get back to me on some matters.
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