Dealer Blows my 4.8is engine!

[HEISING]

Welcome to the world of BMW customer care.

[srmmmm]

You've been more than accomodating. It's time for an attorney to file suit against the dealership. Leave BMW North America out of it because there will be a point when you might need a little customer goodwill support from another dealership. You're at the point where you should be compensated for the full retail value of the vehicle when you originally brought it in for the service, plus some amount for the lack of use during the time it's been in the dealer's possession, plus your legal expenses. Tell them you will gladly give them all the keys and title to the vehicle and walk away with your cash in hand. I can only see continued poor service from that organization if you accept any of their repair offers, not to mention the likelyhood of future mechanical issues with a transplanted engine.

I went through a similar situation with a Mazda zone representative on a transmission design deficiency. They decided it would be better to replace the transmission than face a lot of negative publicity by somebody who knew what he was talking about.

It sounds like you have your event well documented. I would at least run it past a respected product liability attorney for consideration.

[Bnagy4.8]

Update 6/11/13: BMW was unable to get ahold of the engine located here in the USA so they have placed an order from the Germany for a Brand new 4.8is engine! should be arriving on the 17th!! keeping my fingers crossed!

I may be wrong but I have a feeling that they are trying to save face with this move. As you could all agree I could of and should have taken this to the media, I could have sued for damages, I could be rolling in a brand new x5 over this issue but I wouldn't trade up the "rare" 4.8is that was only produced for 2 years with a beast engine and body style. Cant wait, I have so many plans for my ride when it comes back! -running boards, wheels and tires, (completed new suspension), brand new engine. this one will stay in the fam for some time!

lets just hope there isn't another hiccup!

[JCL]

Sounds like progress. I hope it all works out well in the end.

You say they are putting in a new engine. I looked up realoem to see what BMW sells for replacement engines. They list a remanufactured engine (factory reman, nothing wrong with that) and describe it as a short engine. A short block designation has a common definition meaning block, crank, timing chain, and often some other parts, all below the head gasket. Usually doesn't include oil pan, for example. A long block, by comparison, generally refers to a short block with cylinder heads. A complete drop in engine could add in oil pan, valve cover gaskets, water pump, etc, depending on each manufacturer and their definition of complete.

Realoem calls it a short engine, but shows a picture of a long block (with cylinder heads). It would be interesting to know what the dealer installs. Be aware that it likely won't look new after they are done (all the external covers will be transferred over from your old engine) and that is fine, as long as you know what to expect.

Let us know how it turns out.

[Ricky Bobby]

Originally Posted by Bnagy4.8

Update 6/11/13: BMW was unable to get ahold of the engine located here in the USA so they have placed an order from the Germany for a Brand new 4.8is engine! should be arriving on the 17th!! keeping my fingers crossed!

I may be wrong but I have a feeling that they are trying to save face with this move. As you could all agree I could of and should have taken this to the media, I could have sued for damages, I could be rolling in a brand new x5 over this issue but I wouldn't trade up the "rare" 4.8is that was only produced for 2 years with a beast engine and body style. Cant wait, I have so many plans for my ride when it comes back! -running boards, wheels and tires, (completed new suspension), brand new engine. this one will stay in the fam for some time!

lets just hope there isn't another hiccup!

Great news, I'm also inquired to know what they ordered, but glad to hear they are making it right by getting new from Germany, your car is rare and should be on the road for years to come now! Make sure you do frequent oil changes though so you don't encounter the blue smoke valve seal problem that others have. Still subscribed for future updates and looking forward to pics of your new engine!

[JCL]

Originally Posted by Ricky Bobby

Make sure you do frequent oil changes though so you don't encounter the blue smoke valve seal problem that others have.

I don't understand the connection here. Why will more frequent oil changes avoid future valve stem seal issues?

[Ricky Bobby]

Originally Posted by JCL

I don't understand the connection here. Why will more frequent oil changes avoid future valve stem seal issues?

Just from reading the boys in the 4.8is thread, there was someone who posted that the valve stem seal problem comes from the fact that BMW would recommend up to 15k miles before first oil change, and that first lengthy interval led to the smoking problem that let oil past the seals. I'll have to go into the "blue smoke at extended idle" thread to find it, I have M54 so I'm not familiar personally from those issues. Regardless, I do my oil/filter changes yearly or at around 7500 miles, whichever comes first (for me, its always yearly, I don't drive that many miles a year LOL). And if I had a brand new 4.8is engine coming my way you better believe I'd be doing that kind of interval, heck some members here change it every 5k, although I think that is overkill.

[PetrieJ]

[AquilaBMW]

To OP - I read this entire thread in disbelief! I am glad that it seems resolution will be soon. Lord knows you waited long enough. Job has nothing on your level of patience. Good Luck with it.

[X-cellent]

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