Need advise on fuel filter/system service

[diesaroo]

Originally Posted by JCL

Yes, a new car every few years, and last time in 2007 it was two at the same time (X3 and 535). All from the same dealership. However, I haven't purchased a new car in almost four years, and my sales advisor was away on vacation this past time when I went by to say hello. I dealt with three different service advisors (one vacation fill-in guy, one express lane guy, and then my usual guy, whom I hadn't seen for 18 months). All three were good. My dealership's reviews support that my experience was not unusual. I think that in this case I got better treatment partly because of being informed, being open with them, and expecting them to do a good job. Sometimes if you treat people like they are going to steal from you, they will live down to that expectation. I think that consumers should be aware and informed, but I also think that treating dealers like child rapists will not help consumers. Just my $02. I spent a lot of time working in a very well regarded dealership (not BMW), and saw it from the other side as well.

Well maybe that’s part of the benefits of being Canadian? Kinda like ‘Minnesota nice’? Do you have other competing dealerships within close distance? I do not as my next closest dealer is still 200 miles away. I think ‘lone’ dealerships can tend to become nonchalant about customer satisfaction to an extent, because they know the customer has no other convenient option.
Back to the rapist thing, it’s a little over the top but there is a grain of truth there for many dealerships, obviously not including yours. For my last quote from one of my favorite movies, I wonder if the job interview at certain unscrupulous dealers goes something like this:
Hedley Lamarr: Qualifications?
Applicant: Rape, murder, arson, and rape.
Hedley Lamarr: You said rape twice.
Applicant: I like rape