Which Laptop would you recommend - Page 2

trueX5er · #11 07-29-2007, 08:13 PM

Quote:

Originally Posted by willtwilson

With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

Interesting. I've been to the Apple store at least a dozen times with my iBook. They've sent it out to Kentucky for repair four times, two for hard drives, once for software, and another for a logic board. Three strike rule my a**. When I asked, they said "we don't keep records on past services" I guess they lost my entire service history, because I manually had to tell them my reciept numbers. I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

Scottie: Good luck finding a laptop. I had an old Toshiba a few years back, it caught fire, Best Buy had no trouble taking it in and giving me a $1200 dollars. (much more than the value). But hopefully they've changed.

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haigha · #12 07-29-2007, 08:21 PM

Quote:

Originally Posted by Scottie

use it only for the net music pictures and email and that is the lot.

thinking maybe about Asus.

Probably this one then:

Acer Aspire 5683WLMi Laptop
Acer Aspire 5683WLMi - LX.AFQ0X.023 - Core 2 Duo T5500 / 1.66 GHz - Centrino Duo - RAM : 2 GB - HD : 160 GB - DVD¦RW (+R double layer) / DVD-RAM - Gigabit Ethernet - WLAN : 802.11a/b/g - Vista Home Premium - 15.4" Widescreen TFT 1280 x 800 ( WXGA ) NVIDIA GeForce Go 7600 SE TurboCache supporting 256MB - 1 year warranty

Don't know if it has Bluetooth or if you need that you may be able to customize it. Laptops are one of the few things I get an extended 3-year warranty on (if it's reasonably priced).

Scottie · #13 07-30-2007, 04:17 AM

Quote:

Originally Posted by willtwilson

With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

I was told the exact same thing by a firend I think he is going to email his contact in Apple here in the UK today. Still I think I shouldn't have to go this far as the Laptop still under guarantee.

vinuneuro · #14 07-30-2007, 05:44 AM

Anything IBM/Lenovo.

willtwilson · #15 07-30-2007, 08:09 AM

Quote:

Originally Posted by trueX5er

I I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

In the USA, I would try Elise Taylor <[email protected]>. She is part of the AppleCare Specialist Admin Team and should be able to put you in contact with a Specialist. I believe she deals more specifically in the shipping of new systems. I dealt with her near the end, despite her being based in Texas.
Another member of that team is Pete Kiriakos <[email protected]>.

Good luck! And if you can don't mention my contact details - cheers.

willtwilson · #16 07-30-2007, 08:13 AM

I've always been of the impression from friends that IBMs tend to be fairly hard wearing but am not a personal fan of their design cues.

Didn't Acer originate by producing several of the larger companies laptops for them (Compaq? HP?). Havn't used one but they sound good on paper.

MiCkEy · #17 07-30-2007, 08:54 AM

I have a Dell (broken screen) still works via an external monitor, an IBM Lenovo and a Panasonic Toughbook Elite.

After almost two years, the Toughbook looks and works like brand new whereas the IBM is a workhorse but no points for looks. The Toughbook is the same that the law enforcement uses. The Elite series is for professionals and can take a lot of hit and drops. Check out the CF-W2 or any of the newer models. You will not be disappointed but they do cost a few $$$.

http://www.panasonic.com/business/to...ess-rugged.asp

BMW X5 · #18 07-30-2007, 09:09 AM

personally i'd stay the heck away from HP, SONY, ACER and COMPAQ(hp). Suggest going with a referb lenovo/ibm as they are only about $600 and for a temp time replacement are great

FeelGoodUnInc · #19 07-31-2007, 03:36 AM

The Dell XPS M1330 LED back-lit Notebook has been grabbing my attention of late. Been trying to debate that v.s the Macbook Pro

Quicksilver · #20 07-31-2007, 03:57 AM

Interesting: In all the years of having Mac products ( Believe me I mean a lot of years) I have only sent something back once, and been in the store once about a problem. Both times the problems were fixed so quickly i was really impressed. Maybe it's because i'm closer to Cupertino.

Quote:

Originally Posted by trueX5er

Interesting. I've been to the Apple store at least a dozen times with my iBook. They've sent it out to Kentucky for repair four times, two for hard drives, once for software, and another for a logic board. Three strike rule my a**. When I asked, they said "we don't keep records on past services" I guess they lost my entire service history, because I manually had to tell them my reciept numbers. I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

Scottie: Good luck finding a laptop. I had an old Toshiba a few years back, it caught fire, Best Buy had no trouble taking it in and giving me a $1200 dollars. (much more than the value). But hopefully they've changed.

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