Today I went to BestBuy to look at 1080p HD TVs. I saw a nice 56 DLP Samsung which looked good in the shop and the price was right too. I bought the TV and a guy from BestBuy helped me to put it into the X5. Once at home I tested it right away and found the picture and brightness to be pretty poor. I was very disappointed so I brought it back in the afternoon. A tech guy tested the TV and he acknowledged that the picture was poor but he then told me that they could not take it back because it was supposed to be kept upright when moved in the car and it was not. I tried to explain that when I bought it the guy from Best buy put it in my trunk not me. I then asked for a manager but the manager said the same thing. I told them that I would not leave this shop until my TV was reimbursed. After 1h of negotiation they said they would accept to refund my money if I bought another TV from there which I did. I went for a smaller but more expensive 50 plasma Panasonic and this one blows the Samsung away.
2 thumbs up for Panasonic but thumbs down for Best buy and Samsung