After lots of trying, I finally got an OEM V32 disc (thanks Roy for sending from USA).

I tried it today, but did not work. I had been suggested to try a DVD version.

I tried that tonight - the system recognised it - hooray - 1st time that has happened.

I got 1/2 way through, and it came up with an error message. I clicked OK, and the screen went black.

I now have a black screen, and a MKIV with a disc stuck in it. The eject light is lit, but does not open. The red power light is off.

Can anyone help? How do I get the disc out? How do I get back to an update screen?

My wife is about to kill me for messing up her sat nav!!!!

please help....