X5 M Engine Fault Reduced Power Warning

[Rez]

It really should not take any more time already. Guy spent good $$ on a car that has just been a headache. They have to give him new car and lots of apologies at the very least. This is BMW fuck up not his

[jasonrhcastle]

Well, BMWNA corporate called earlier. They are "investigating" the situation. Wanted to know why I declined their "goodwill offer" of payments and a waiver preventing a buyback from occuring. Politely told them when they could identify the problem (for sure) with my vehicle and offer a true fix, we could discuss that. Otherwise, wasn't interested in payments. Want a car that works.

They are discussing it at "the corporate level" and will get back to me today or tomorrow.


J

[paqs]

When I was having my problems it was quickly evident that BMWUK were only interested in repairing the car, you'll probably find the same with BMWNA.

Over here it is the selling dealer that is liable and only they can actually negotiate a new car with BMW, is it the same over the pond?

[335xray]

Best of luck Jason, I hope things work our for you in the end.

Fingers crossed...

Mike

[jasonrhcastle]

Thanks Mike. I love your new X5 BTW. Great color combo. Interested to see how you like your 20" all seasons work. If I ever get a car that works, then I might get a set...

[jasonrhcastle]

Just got a call from dealer in WV. They are now offering a trade in offer of $6000 off any vehicle in dealer inventory or at VPC, but will not wipe out my lease on my X5M. So, I told them I would consider that in addition to ordering a new X5M of my choosing, but only if my lease was absolved. Don't want to end up money out of pocket on something not my fault.

[Nic941]

Hi Jason,

If you remember, we both received our trucks around the same time. Mine now has "the whine", and I am waiting to hear if there is a definite fix out there before I take it in to deal with the service dept.'s typical 2 day wait and BS. This is my 3rd M vehicle in 6 years.

I would expect BMW to replace your truck. They don't seem to be able to fix it. I doubt you need them to get that discount off a vehicle already made.

Good luck and keep us posted.

K

[335xray]

Originally Posted by jasonrhcastle

Thanks Mike. I love your new X5 BTW. Great color combo. Interested to see how you like your 20" all seasons work. If I ever get a car that works, then I might get a set...

J,

The tires are snows/winters not all-seasons. They have worked great so far and I love the look of the X6M reps. I like them as much if not more than the M Sport 333's.

Keep us updated.

X

[jasonrhcastle]

Spoke with BMWNA and dealer today. I informed BMWNA that dealer had no vehicle in stock that I was interested in, most (i.e. 550i and 750i) are missing key options. There are several X5M/X6Ms in status 112, but this means I will likely be unable to alter them as they belong to other dealers and they haven't even asked if the dealers will trade. Mind you, all this info came from a sales rep after I had to call and ask.

BMWNA told me today that I "needed to make up my mind what I wanted". I told her, I have been clear. BMW has three options. Let me custom order a X5M, get me into a 550i MSport equipped the way I want, or turn me loose. At this juncture, and after my 4th BMW, I prefer option three. BMWNA have been very disrespectful of my time and money at this point. I was told by the NJ Corporate individual today that she had understood that the dealer was agreeing to wipe my lease out as long as I took an in stock vehicle, but that it was at the discretion of the regional manager. I have never been offered to walk away from my lease and into another one up to this point by anyone. I made 2 calls to the dealer today, to my point of contact the Service Manager, and no phone calls returned (I was told today was their Christmas party and he was in charge of it). So, I am still in limbo.

Honestly, I am just fed up. I know these can take time, and I am not upset about waiting for another vehicle. I am mad because they keep pushing these "good faith payments" as an option, and make it sound like I am being unreasonable for not taking them. In reality, they want me to sign that waiver. I told her today, I wouldn't be asking for this type of resolution if they knew what was wrong, or how to fix the problem. However, after now a fourth time to the dealer, they still have no idea. So, why keep a problem plagued vehicle?

I talked to two Porsche dealers. Both have equally equipped Turbo Cayennes hitting the ground in the next 2-4 weeks. I am probably leaving the BMW family. Makes me sad. I have always stated I would be a BMW customer for life, and up to this, had been treated very well by service/sales. However, this problem is not my fault, and I do not think I should have to "settle" for a vehicle other than what I originally ordered/wanted/ or could possibly satisfy that desire. I am aware that may sound spoiled, but that is not my intention. I am fortunate to be able to afford/drive a vehicle like I have.

Sorry, rant over...

J

[JCL]

Sorry for your problems with the vehicle.

I wonder how much of the delay in resolution is due to there being three different states involved (selling dealer, licensing state, servicing dealer) and the fact that there are probably a multitude of managers at BMW who each have a piece of the problem, but with none of them fully owning the problem.

It shouldn't matter, but I suspect that in the real world of geographic responsibilities, non-uniform lemon laws by state, and so on, it complicated the resolution path.

I have always tried to buy from the dealer who will be doing the servicing, but I realize that isn't always possible.

Good luck with the buy back.